We are passionate about your success

About Us

With over a decade of industry experience, Monsoon brings a customer focused approach to all we do.  Our software helps merchants effortlessly manage orders, inventory, and fulfillment, as well as sell more products to more customers, more often through online marketplaces.

An eCommerce Partner Worthy of Your Business Goals

Whether it’s strong leaders, industry recognition, innovative thought leadership, or the gateway to a promising career, you can count on Monsoon to be by your side, all the way.

Account Management

Our Account Management team works with Monsoon users to boost sales and profitability by sharing hands-on business advice and industry best practices. We offer a team of experienced account managers who help you review strategies and identify opportunities for fine-tuning and improvement. Since every business is unique, we tailor our consultations and optimization strategies to meet your individual goals. Our account managers are seasoned eCommerce professionals who provide valuable insight for online merchants that other solutions simply can’t match.

Software Implementation

Bringing a deep understanding of Monsoon product features, our Implementation Project Managers design custom plans for our new customers. Each plan is catered to your business, and gives you a solid foundation of training and technical knowledge before you receive your first order. When your implementation is complete, you’ll have all the tools you need to sell competitively.

Customer Support

Our team of customer support experts works directly with customers to assist in configuring, operating and troubleshooting the Monsoon Marketplace software. By listening and creating an atmosphere of partnership, security and trust we are a business partner in our customers’ success.  We place valuable knowledge at the fingertips of our users.  Regular communications and online resources are essential services we provide to help customers solve problems and optimize the use of our software.  Our customer support team members are dedicated to attaining a high standard for customer service with quick response times and an excellent customer satisfaction rating.

Product & Development

At Monsoon, we’re committed to helping our customers work smarter.  From back-end data services to a robust software product, our Product and Development team delivers next-generation product and services to our growing network of merchants.  We know our development solutions have a direct impact on customers’ success.  Our Product Management team listens to the customer and market demands to ensure the software delivered is both dependable and innovative.  We produce best-in-class software for the eCommerce marketplace with a team that finds creative solutions to complex development problems.
Monsoon Careers

We’re looking for innovative, positive individuals who want to help us improve and succeed.

Team Pictures

The Mascots

Cooper

Cooper - Rhodesian Ridgeback & Labrador Retriever mixCooper, or as he is known in Monsoon Inc. lore, Coopacabra, is a four and a half year old Rhodesian Ridgeback & Labrador Retriever mix.

Among Coopers favorite things are pretty much anything that squeaks.

It would be inconceivable if he didn’t love food. Some of the other things that he loves are chasing squirrels, and riding in a rented car2go vehicle with his owner Jon.

For all of his love and big heart, there are things that Cooper can’t stand. These include getting his nails trimmed, and his arch-nemesis (the neighbor’s cat).

Lola

Lola - Pitbull mixThis is Lola, she’s a 4 year old pitbull mix, with a heart of gold.  Every Thursday, she loves coming in to the office with her owner Sarah. She always makes sure to greet everyone (and maybe get a treat or two).  Her favorite thing in the office is being lazy on a beanbag chair, where she can relish lots of attention and belly rubs.

Henry

Henry - Dachshund & Papillon mixHenry is a 3 year old long haired Dachshund & Papillon mix.He is originally from Southern California where he was the ringleader of a Chihuahua street gang that owned the streets of East LA (mostly unsubstantiated speculation because little is known of his puppy days).

A dog rescue spared him from execution and brought Henry to Portland, Oregon, where he was adopted in 2014. He is now mostly rehabilitated and lives happily with his owner, Brennan. He enjoys long naps, sitting on laps, and barking at squirrels. He also likes to surf, camp, and ride in a bike basket. Henry believes he is ten times bigger than his actual size and is convinced he is a German Shepherd.

Mr. Barky VonSchnauzer

Mr. Barky - Teacup YorkieAlthough Mr. Barky is full grown and thinks that he is as big as his name, he is actually a one year old, 4.5 pound ball of fur. He loves to come into the office with his owner Kenny to visit the other mascots and office friends. He loves to play catch and drag on your pant leg. Otherwise he loves to be lazy and sit on your lap while you watch TV.

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